
A multi-year effort to rethink how millions of customers discover and watch content on their phones. New navigation, short-form video, and a shift to video-forward browsing.

Replaced the legacy 5-star rating system with something more useful — personalized signals that actually help people decide what to watch next.

Redesigned how customers find things to watch — better navigation, smarter recommendations, and a cleaner content presentation across all surfaces.

Built PV's accessibility program from scratch — AI-driven audio descriptions, dialog enhancement, and a cultural shift from compliance checkboxes to genuine customer empathy.
Snapchat, Digg, Reddit — redesigns fail more often than they succeed. Here's what I learned leading Prime Video's mobile redesign.
How a simple markdown file turned a generic AI assistant into something that actually knows me — my projects, my preferences, and how I think.